Delight the Client: Part II

lavender-phalaenopsis-orchidHere’s an update from a previous post:

I just got an email confirmation from the florist in Virginia alerting me that my arrangement has been delivered for Mom’s birthday.  My folks live in a condo and sometimes the manager at the front desk is away so packages don’t always get delivered on time — I was very pleased to get this email confirmation.

Once again:  Kudos to Conklyn’s Florist — they “get” customer service and client retention

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