Delight the Client: Part II

lavender-phalaenopsis-orchidHere’s an update from a previous post:

I just got an email confirmation from the florist in Virginia alerting me that my arrangement has been delivered for Mom’s birthday.  My folks live in a condo and sometimes the manager at the front desk is away so packages don’t always get delivered on time — I was very pleased to get this email confirmation.

Once again:  Kudos to Conklyn’s Florist — they “get” customer service and client retention

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: